The IT services landscape continues to evolve rapidly, and traditional RMM tools are struggling to keep up with shifting needs. MSPs are tasked with managing increasingly complicated ecosystems and environments, with mounting security threat vectors.
That’s why we are excited to introduce Syncro Extended Monitoring and Management (XMM)™ — the next evolution of our MSP and IT management platform, developed through collaboration with Microsoft.
What is Syncro XMM?
Syncro XMM™ unifies RMM, PSA, and Microsoft 365 multi-tenant management in one powerful, integrated solution, providing MSPs with a more seamless and secure way to manage client infrastructures in the cloud.
We’ve collaborated with Microsoft to embed advanced security and identity management capabilities directly into XMM. By integrating with Microsoft Defender and Entra ID (formerly Azure AD), XMM allows MSPs to strengthen security postures, reduce attack surfaces, and maintain compliance without any friction.
“As more businesses migrate to Microsoft 365, MSPs struggle with increasing pressure to manage both security and IT operations across multiple clients, often relying on fragmented tools that create inefficiencies,” said Michael George, CEO of Syncro. “XMM simplifies the entire process by providing a unified platform that enhances security and operational effectiveness. Our integration with Microsoft helps MSPs maximize the power of Microsoft 365 while maintaining an even stronger security posture.”
– Michael George, CEO, Syncro
Syncro XMM: Tackling the Core Pain Points for MSPs
Threats against SMBs are on the rise, and many MSPs are weighed down by tool sprawl, juggling a patchwork of siloed solutions that drive up costs and introduce security gaps.
XMM brings security, IT operations, and automation together under one roof, enabling MSPs to improve workflows and operational efficiency, strengthen security, and scale their businesses without adding headcount.
Key Benefits of XMM
- Simplified Operations: Reduces tech stack sprawl and complexity by consolidating IT management, security, and automation into a single platform.
- Stronger Security: Automates Microsoft 365 compliance monitoring, security hygiene, and risk assessments, helping MSPs improve customers’ Secure Score and CIS compliance while discovering new revenue opportunities.
- Efficient Scalability: Enables MSPs to expand operations without increasing labor costs due to integrated service automation, ticketing, and Microsoft 365 multi-tenant management.
“Syncro stands out for its “XMM has fundamentally changed how we manage our clients’ IT environments,” said Janice Mahlmann, CEO, August eTech. “As we have launched our new MSSP service, it has helped us consolidate multiple tools into one platform, streamlined our operations, improved our customers’ security compliance, and saved countless hours each week. It’s a game-changer as it simplifies our technology stack while at the same time strengthening our clients’ security.”
– Janice Mahlmann, CEO, August eTech
Adoption & Availability
XMM is available immediately, and we’ll be rolling out even more features throughout 2025.
If you’re ready to streamline your operations, enhance security, and drive business growth, click here to learn more.
We’re incredibly excited about XMM and what it means for the future of our partners and the MSP space as a whole. This is just the beginning, and we can’t wait to see how you use XMM to take your business to the next level.
Stay tuned for more updates!
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